Resolves, not deflects
Volt is measured on tickets closed and customers satisfied, not on how many people it kept away from your team.
86%median resolution rate
Resolved by VoltHanded to a human 11%
NewPartial refunds are liveVolt Actions can now issue partial refunds
Tickets in. Answers out.
Volt is the AI agent that resolves support tickets end to end. It reads your docs, takes real actions in your tools, and hands off to a human the moment it should.
50 free resolutions every month. No card needed.
PN
Charged twice for March
priya@kettle.example · Growth plan · Email
Hi, I was billed $49 twice on March 3. Can you fix this? I only have one workspace.
Checked Stripe: 2 charges, same card, 41 seconds apart
Action: refund chargeDone- Amount
- $49.00
- Charge
- ch_3Nx…a8
- Policy
- Auto < $100
Sorry about that, Priya. I refunded the duplicate $49 charge. It will be back on your card in 5 to 10 days, and I added a note so it cannot happen on renewal.
- Customer replied
Support teams at 2,300+ companies let Volt take the first reply
- Kettle
- oddfellow
- PARCEL9
- Lumenhaus
- brisk.
- Fernway
- NORTHSTACK
- Plumline
The agent
Not a chatbot. A teammate that closes tickets.
Volt answers from your knowledge, acts in the tools you already use, and knows when to step back. You set the rules. It does the repetitive part.
Knows when to hand off
Angry customer, legal threat or low confidence: Volt routes to the right person with a summary attached.
Handoff to Billing · Ada K.
Customer disputes a chargeback from 2025. Needs a human decision.
Takes real actions
Refunds, plan changes, resets and order edits run through approved actions with limits you set.
- Refund a chargeStripe
- Change planChargebee
- Resend invoiceStripe
- Reset 2FAYour API
- Update addressShopify
Learns from what you already wrote
Point Volt at your help center, macros and solved tickets. It cites the source behind every answer.
help.kettle.example/billing/refunds
Macro: duplicate charge
Solved ticket #48211
42 languages, one knowledge base
Write your docs once in English. Volt answers in the customer's language and keeps your terminology intact.
- English
- Español
- Deutsch
- Français
- 日本語
- Português
- Italiano
- 한국어
- Nederlands
- +33 more
Auto tagging
Every ticket gets intent, sentiment and urgency tags you can report on.
PII redaction
Card numbers and secrets are masked before anything reaches a model.
Simulations
Replay last month's tickets against a new prompt before it goes live.
Scoped access
Each action gets its own key, limits and audit trail.
Multi-brand
One workspace, separate voice and knowledge for every brand.
Fast
Median first reply in 6 seconds, on email as well as chat.
- median time to resolution
- 38smedian time to resolution
- average CSAT on Volt replies
- 4.8average CSAT on Volt replies
- lower cost per ticket
- 61%lower cost per ticket
- coverage without a night shift
- 24/7coverage without a night shift
Customers
Support leads stopped dreading Mondays
“Volt closed 9,000 tickets in its first month and our CSAT went up. I was ready to defend it to the team. I never had to.”
Marisol Ortega
Head of Support, Kettle
“The approval rules sold our finance team. Refunds under $100 are instant, anything bigger waits for a click.”
Owen Achebe
CX Ops, PARCEL9
“We launched in Japan without hiring a Japanese support team. Volt answers in Japanese from our English docs.”
Hana Sato
COO, Lumenhaus
“Handoffs come with a summary and the steps already tried. My team starts at step five instead of step one.”
Felix Brandt
Support Lead, Fernway
“Setup took one afternoon. We connected the help center, turned on two actions and went live the next morning.”
Grace Liu
Founder, brisk.
“Simulations are the feature nobody talks about. We test every prompt change on last week's tickets first.”
Dev Patel
Support Engineer, oddfellow
Pricing
Pay for answers. Not for seats.
Every plan includes unlimited teammates. You pay for tickets Volt actually resolves, and handoffs are always free.
Spark
Try Volt on real tickets before you commit to anything.
$0forever
50 resolutions a month
Start free- Email and chat channels
- Help center sync
- Human handoff
- 7 day conversation history
Growth
Most popularFor support teams that want Volt answering around the clock.
$279per month
1,000 resolutions, then $0.40 each
Billed yearly, $3348
Start 14-day trial- Every channel, including WhatsApp
- Actions: refunds, plan changes, resets
- Approval rules for risky actions
- Brand voice and tone controls
- Resolution analytics
- 1 year history
Scale
For companies with high volume, many brands or strict compliance.
Let's talk
Volume pricing
Talk to sales- SSO, SAML and SCIM
- Custom actions on your API
- EU or US data residency
- PII redaction before the model
- 99.95% uptime SLA
- Dedicated solutions engineer
Nonprofit or education? Get Growth at half price.
FAQ
Fair questions
Still curious? Email hello@volt.example.com or read the Volt blog.
A conversation Volt closes without a human, where the customer does not reopen it within 72 hours. Handoffs, spam and reopened tickets are never billed.
Give your team the easy tickets back. Forever.
Go live this afternoon. 50 resolutions free every month, no card, no sales call.