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volt

Changelog

Fresh off the wire

Volt improves every day. These are the releases worth telling you about.

  1. v3.8

    Feature

    Partial refunds

    The refund action can now return part of a charge, for example one seat out of five or a single delayed item, within the same limits as full refunds.

    • Works with Stripe, Paddle and Shopify payments
    • Approval rules can use the refund amount or the share of the original charge
    • The receipt in the conversation shows the remaining balance

  2. v3.7

    Improvement

    Simulations on any date range

    Replay any window of past tickets against a draft configuration and compare resolution, handoff and CSAT predictions side by side.

    • Up to 20,000 tickets per simulation on Growth, unlimited on Scale
    • Share a simulation report with a read-only link
    • Diff view highlights every answer that changed

  3. v3.6

    Feature

    WhatsApp channel

    Volt now answers on WhatsApp Business with the same knowledge, actions and handoff rules as email and chat.

    • Template messages for replies outside the 24 hour window
    • Voice notes are transcribed before Volt reads them
    • Handoff keeps the thread in WhatsApp for the human agent

  4. v3.5

    Fix

    Confidence threshold per topic

    Set a stricter confidence bar for billing and account topics than for how-to questions, so Volt hands off sooner where mistakes cost more.

    • Topics are detected automatically and can be renamed
    • Default threshold raised from 0.70 to 0.78 for new workspaces